This Call Center Management Course is designed to equip learners with the essential skills needed to manage modern customer service environments. From mastering call center operations and quality assurance to handling customers effectively and leading teams, this course provides both theoretical knowledge and practical tools — including a 3-month internship for real-world experience.
Understand workflows, call types, and how modern call centers function.
Master empathy, listening, tone, and complaint resolution with confidence.
Learn leadership, shift planning, coaching, and motivation strategies effectively.
Evaluate calls, monitor KPIs, and improve service using QA tools.
This comprehensive course prepares you for real-world call center roles by covering essential topics like customer service, operations, team leadership, performance monitoring, and remote management. With industry-relevant modules and practical tools, you’ll gain the skills needed to handle calls professionally, manage teams, and track performance through structured reporting and KPIs.
Forecast call volumes, manage shifts, and ensure schedule adherence.
Handle virtual teams, ensure performance, and maintain business continuity.
Our Course
Our Values
We believe in delivering real-world skills, not just theory. Our course combines structured learning, industry-relevant tools, and soft skills development with hands-on internship experience. We value professionalism, practical application, and personal growth—preparing learners to succeed confidently in any call center or customer service environment.
Real tools, templates, and case studies.
Internship, assessments, and certification.
Modules on coaching, team management, stress handling.
Strong focus on data privacy and professionalism.
CRM, QA, ACD, dashboards, and remote tools.
Continuous development with quizzes, feedback, and reviews.
Our Process
We follow a practical, step-by-step approach that takes learners from core concepts to real-world execution. Each stage is carefully designed to ensure technical understanding, soft skill development, and workplace readiness.
Participants begin with 13 structured modules covering call operations, customer service, QA, technology, KPIs, team management, and compliance. The content builds a strong foundation in both technical and soft skills required for professional success.
Learners gain access to practical resources like QA scorecards, shift plans, and feedback forms. These tools help apply learned concepts in simulated environments through exercises, case studies, and quizzes — ensuring readiness before real-world exposure.
After the training phase, learners join a 3-month internship program where they experience live or simulated call center workflows. This hands-on exposure reinforces learning, boosts confidence, and prepares participants for actual call center job roles.
Learn key call center skills through modules, templates, and quizzes, followed by a 3-month hands-on internship experience.
Enroll and begin structured modules covering operations, QA, CRM, and more.
Practice using real templates like QA forms and shift planners.
Complete quizzes and final assessments to measure your understanding.
Participate in a 3-month practical internship for real-world experience.
Systeccom offers professional recruitment, IT solutions, call centre setup, healthcare and hotel staffing, digital services, and eCommerce solutions — empowering businesses across multiple industries with smart and scalable management systems.